Welcome to taters.ph, the official online store of Taters Enterprises, Inc. ("Taters," "we," "us," or "our"). Taters is a Food and Beverage company focused on Entertainment Snacks — including popcorn, chips, and other snack products — with over 31 years of experience operating across the Philippines, primarily in shopping malls.

These Terms of Service ("Terms") govern your access to and use of taters.ph (the "Store") and all related content, features, products, and services (collectively, the "Services"). The Store is hosted and powered by Shopify, Inc.

By visiting, browsing, or placing an order on our Store, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Store.

 

These Terms apply exclusively to purchases and interactions made through the taters.ph online store. They do not govern:

•       Transactions made at any physical Taters kiosk, in-line store, lifestyle brand outlet, or community outlet store;

•       Third-party platforms or marketplaces that may carry Taters products; or

•       Pricing, promotions, or availability offered at physical store locations, which may differ from those offered on the Store.

Pricing and availability displayed on taters.ph may differ from prices offered at physical Taters locations or any other channel.

 

You may browse the Store without creating an account. However, to place an order, you may be required to provide accurate and complete information including your name, contact number, delivery address, and payment information.

You are solely responsible for:

•       The accuracy and completeness of all information you provide;

•       Maintaining the security and confidentiality of any account credentials; and

•       All activity conducted under your account or your order.

You may not transfer, sell, or assign your account to any other person. We reserve the right to refuse service, suspend, or terminate accounts at our sole discretion.

 

We make every effort to accurately describe our products, including ingredients, packaging, and appearance. However, please note:

•       Product colors and appearance may vary depending on your screen, device settings, and configuration.

•       We do not warrant that the quality or appearance of any product will exactly match its representation on the Store.

•       Product descriptions, pricing, and availability are subject to change without prior notice at our sole discretion.

•       We reserve the right to limit quantities, discontinue products, or restrict availability to specific geographic areas.

Taters manufactures select products (including tofu, tortilla chips, and popcorn) at its commissary facility (TEI Hub). Other products may be sourced from approved suppliers.

 

When you submit an order on taters.ph, you are making an offer to purchase. Your order is not confirmed until you receive an order confirmation from us. We reserve the right to accept, modify, or cancel any order at our sole discretion, including in cases of:

•       Errors in product description, pricing, or availability;

•       Suspected fraudulent, unauthorized, or suspicious transactions;

•       Inability to verify payment or delivery information; or

•       Product being out of stock at the time of order fulfillment.

In the event your order is cancelled or modified, we will notify you using the contact details provided at the time of purchase. Any payments made for cancelled orders will be refunded in accordance with our Refund and Return Policy.

Please review your order carefully before submission, as changes may not be accommodated after an order has been accepted.

 

All prices displayed on taters.ph are in Philippine Peso (PHP) and are inclusive of applicable value-added tax (VAT) unless otherwise stated.

Prices are subject to change without prior notice. The price charged for a product will be the price displayed at the time your order is placed and confirmed.

Prices on taters.ph may differ from prices offered at physical Taters store locations or other sales channels.

You agree to provide accurate, current, and complete billing information. You represent and warrant that you are duly authorized to use the payment method provided.

 

Payments for orders placed on taters.ph are processed exclusively through HitPay, our authorized payment gateway. The following payment methods are accepted:

•       QR Ph (InstaPay / PESONet-enabled mobile banking and e-wallet apps);

•       Bank transfer via InstaPay or PESONet.

Credit card payments and cash-on-delivery are not available at this time. We may add additional payment methods in the future, and these Terms will be updated accordingly.

Your order will not be processed until payment has been received and confirmed. Payment confirmation is subject to your bank or e-wallet provider's processing times, which are beyond our control.

Note: HitPay settlements are consolidated under Taters Enterprises, Inc. head office. Store-level financial disbursements are handled internally and are not visible to the customer.

 

Delivery of orders placed on taters.ph is handled by Lalamove Philippines, our last-mile logistics partner. By placing an order, you authorize us to arrange delivery to the address you specify.

Delivery coverage is subject to Lalamove's current service areas within the Philippines. We reserve the right to decline orders outside our available delivery zones.

Please note the following:

•       Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, traffic conditions, and logistics availability.

•       Once your order has been handed to the delivery partner, risk of loss and title passes to you.

•       We are not liable for delays, losses, or damages caused by the delivery partner, events beyond our control (including weather, road conditions, or force majeure), or inaccurate delivery information provided by you.

•       Delivery fees, if applicable, will be displayed at checkout prior to order confirmation.

If you experience issues with your delivery, please contact us at shopify.stores@tatersmis.com within 24 hours of the scheduled delivery time.

 

We want you to be satisfied with every Taters purchase. Please read our Refund and Return Policy carefully before placing an order.

9.1  Eligible Items

Non-perishable or sealed merchandise items (such as branded merchandise, gift sets, or non-food items, if offered) may be returned within seven (7) calendar days from the date of receipt, provided that:

•       The item is unused, in its original condition, and in its original packaging;

•       Proof of purchase (order confirmation or receipt) is presented; and

•       The return request is submitted within the 7-day period.

9.2  Food and Perishable Items

Food products and perishable items are non-refundable and non-returnable by default, consistent with Republic Act No. 7394 (Consumer Act of the Philippines) and applicable food safety regulations.

Exceptions apply in the following cases:

•       The product was delivered in visibly damaged, spoiled, or unsafe condition;

•       You received an incorrect product that was not what you ordered; or

•       The product was significantly past its indicated best-before or expiry date at the time of delivery.

In these cases, photographic evidence must be submitted to shopify.stores@tatersmis.com within 24 hours of receipt. We may offer a replacement, store credit, or refund at our discretion, subject to verification.

9.3  Non-Returnable Items

The following are strictly non-refundable and non-returnable:

•       Food and perishable products in acceptable condition;

•       Items damaged due to customer handling or improper storage after delivery;

•       Items returned without prior authorization from Taters Enterprises, Inc.

9.4  Refund Processing

Approved refunds will be processed via the original payment method (HitPay) or via alternative arrangement at our discretion. Refund processing times are subject to your bank or e-wallet provider's timelines and are beyond our control.

 

Taters Enterprises, Inc. respects your privacy and is committed to protecting your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

All personal information collected through taters.ph is subject to our Privacy Policy, which is incorporated herein by reference. By using the Store, you acknowledge that you have read and understood our Privacy Policy.

Key data practices include:

•       Personal information (name, address, contact number) collected at checkout is used solely for order processing, delivery coordination, and customer service.

•       Payment information is processed by HitPay and is subject to HitPay's privacy and security policies. Taters does not store payment card details.

•       The Store is hosted by Shopify, which processes certain technical data to operate and improve the platform. Your use of the Store is also subject to Shopify's Privacy Policy.

•       We do not sell, rent, or share your personal data with third parties for their marketing purposes.

For inquiries relating to your personal data rights under RA 10173 — including the right to access, correct, or request erasure of your data — please contact our Data Protection Officer at dpo@tatersgroup.com.

 

All content on taters.ph — including the Taters brand name, logo, trademarks, product names, images, text, graphics, designs, and other materials — is the exclusive property of Taters Enterprises, Inc. or its licensors, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Store for your personal, non-commercial purposes. You may not:

•       Reproduce, copy, distribute, or modify any content from the Store without our prior written consent;

•       Use the Taters brand, logo, or any trademark in any manner that could cause confusion or dilute brand identity;

•       Frame or scrape the Store or its content; or

•       Use the Store for any commercial purpose without written authorization.

All rights not expressly granted herein are reserved by Taters Enterprises, Inc.

 

The Store may contain links to third-party websites or services — including HitPay, Lalamove, and other partners — which are not owned or controlled by Taters Enterprises, Inc. We are not responsible for the content, privacy practices, or terms of any third-party site.

Your use of third-party services is at your own risk. We encourage you to review the terms and privacy policies of any third-party services you access through or in connection with the Store.

 

taters.ph is powered by Shopify, Inc., which provides the e-commerce platform enabling us to offer the Services. All sales and purchases made on taters.ph are made directly with Taters Enterprises, Inc.

Shopify is not a party to any transaction between you and Taters Enterprises, Inc. By using the Store, you acknowledge and agree that Shopify is not responsible for any aspect of any purchase, including any injury, damage, or loss resulting from products purchased through the Store. You hereby release Shopify and its affiliates from all claims arising from or related to your purchases on taters.ph.

 

You may use the Store only for lawful purposes and in accordance with these Terms. You agree not to:

•       Use the Store for any unlawful, fraudulent, or malicious purpose;

•       Transmit spam, unauthorized advertising, or unsolicited solicitations;

•       Attempt to gain unauthorized access to any part of the Store, its servers, or any connected system;

•       Upload or transmit malicious code, viruses, or any content that could interfere with the Store's operation;

•       Scrape, crawl, or harvest data from the Store without our prior written consent;

•       Impersonate any person or entity or misrepresent your affiliation with any person or entity;

•       Purchase products for the purpose of unauthorized commercial resale or export; or

•       Violate any applicable Philippine law, regulation, or executive order in connection with your use of the Store.

We reserve the right to suspend or terminate access to the Store for any user found to be in violation of these Terms, without prior notice.

 

THE STORE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Store will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee that product descriptions, pricing, or other content on the Store are accurate, complete, or current.

Nothing in these Terms shall be construed to limit any consumer rights you may have under Republic Act No. 7394 (Consumer Act of the Philippines).

 

TO THE FULLEST EXTENT PERMITTED BY PHILIPPINE LAW, TATERS ENTERPRISES, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION — ARISING FROM YOUR USE OF THE STORE OR ANY PRODUCTS PURCHASED THEREIN, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from or related to these Terms or your use of the Store shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Nothing in this Section limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Philippine law.

 

You agree to defend, indemnify, and hold harmless Taters Enterprises, Inc., its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

•       Your breach of these Terms;

•       Your violation of any applicable law or regulation;

•       Your use of the Store or any product purchased through it; or

•       Your infringement of any third-party right.

 

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising from or relating to these Terms or your use of the Store shall be submitted to the exclusive jurisdiction of the proper courts of Makati City, Philippines.

Where applicable and required by law, disputes involving consumer rights may be referred to the Department of Trade and Industry (DTI) or other appropriate regulatory bodies in the Philippines.

 

We reserve the right to update, modify, or replace any part of these Terms at any time at our sole discretion. Changes will be effective upon posting to taters.ph. It is your responsibility to review these Terms periodically.

We will make reasonable efforts to notify you of material changes, including by posting a notice on the Store or sending a notification to the email address associated with your account, where applicable.

Your continued use of the Store following the posting of any changes constitutes your acceptance of the updated Terms.

 

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable Philippine law, that provision shall be severed from these Terms and shall not affect the validity or enforceability of any remaining provisions.

 

These Terms, together with our Privacy Policy and Refund and Return Policy, constitute the entire agreement between you and Taters Enterprises, Inc. with respect to your use of the Store and supersede all prior agreements, representations, and understandings, whether written or oral.

 

For questions, concerns, or notices regarding these Terms of Service, please contact us:

 

Company:  Taters Enterprises, Inc.

Address:  3536 TEI Center, Hilario St., Brgy. Palanan, Makati City, Philippines 1234

Email:  shopify.stores@tatersmis.com

Website:  https://taters.ph

Head Office Hours:  Monday to Friday, 9:00 AM – 5:00 PM (Philippine Standard Time), excluding public holidays

 

These Terms of Service were prepared for Taters Enterprises, Inc. and reflect the company's operations as of the effective date stated above. This document does not constitute legal advice. Taters Enterprises, Inc. recommends periodic legal review to ensure continued compliance with applicable Philippine laws and regulations, including Republic Act No. 10173 (Data Privacy Act), Republic Act No. 7394 (Consumer Act of the Philippines), and any applicable DTI or BSP regulations.