Refund policy

Taters.ph E-commerce Return and Refund Policy

At Taters Enterprises Inc., our mission is to delight our customers so they keep coming back. We understand that sometimes an order might not meet your expectations, and we are committed to making it right with "Customer First" as our core value.

 

1. Return Window and Eligibility

You have a 7-day standard return period from the date of delivery to request a return for items purchased on Taters.ph. To be eligible, your request must meet the following criteria:

  • Valid Reasons for Return:
    • Damaged Condition: The item or its packaging is torn or compromised upon arrival.
    • Expired: The product received is past its expiration date.
    • Incorrect Order: You received the wrong flavor or product compared to your checked-out order.
  • Product Condition: Items must be in their original, resaleable condition with all tags and readable labels intact.
  • Packaging: While the external shipping box may be opened, the item’s original sealed packaging (e.g., popcorn bags, chip foil) must remain unopened and intact.
  • Proof of Purchase: A receipt or valid proof of purchase is required for all transactions.

2. The Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our team at shopify.stores@tatersmis.com to start the request.
  2. Approval: Once your return is accepted, we will provide a return shipping label and specific instructions on how to send your package.
  3. Shipping Address: Authorized return addressed will be sent by our Customer Service Representative

Note: Items sent back to us without a prior return request will not be accepted.

 

3. Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or incorrect, you must contact us on the same day you receive the package so we can evaluate and resolve the issue promptly.

4. Seller-Fault Returns (Taters.ph Error)

If the return is due to an error by Taters.ph (e.g., wrong popcorn flavor or damaged goods):

  • Full Reimbursement: You are entitled to a full refund, including the original shipping fees.
  • Return Shipping: Taters.ph will shoulder the cost of shipping the item back to our facility.
  • Refund Only: In specific cases involving expired or fundamentally incorrect items, we may approve a "Refund Only" request where you receive your money back without needing to return the physical product.

5. Exceptions and Non-Returnable Items

Certain items cannot be returned:

  • Perishable Goods (if any): Due to food safety standards, certain highly perishable items may not be eligible for return once opened.
  • Sale Items: Items purchased during clearance or special "Sale" events are final and cannot be returned.

6. Exchanges

The fastest way to get a replacement is to return the original item. Once the return is accepted and processed, you may make a separate purchase for the new item.

7. Refunds and Timelines

We will notify you once we have received and inspected your returned item.

  • Quality Check (QC): We conduct a Quality Check within 2 business days of receiving the return.
  • Approval: If approved, your refund will be processed automatically to your original payment method.
  • Processing Time: It typically takes 30 calendar days for the refund to reflect, depending on your bank or credit card provider.
  • Follow-up: If you have not received your refund after 45 calendar days, please contact us at shopify.stores@tatersmis.com.